Frequently Asked Questions
The following are designed to help with the more commonly asked questions :
Q - What are your reception hours?
Our reception is open Monday to Friday from 8AM to 6PM. On Saturday and Sunday, we are open from 9AM to 4PM. Our reception is unfortunately closed during all public holidays.
Q - Do you have free parking?
Yes, all rooms come with the options of free secure parking within our facilities.
Q - Do you have free WiFi?
Yes, all bookings are complimented with free WiFi. We request that you are mindful when using this free service that it is shared by all guests.
Q - What star rating are you?
We are a self-rated 4 star serviced apartment property.
Q - What time is check-in and check-out?
Check-In is from 2PM. Check-Out is 10AM. We are at times able to accommodate earlier check-ins and later check-outs if available but this cannot be guaranteed and does incur extra fees.
Q - Can I check-in after reception is closed?
Yes. If you anticipate this please contact us well before arrival during reception hours to obtain your after-hours check-in instructions to our automated system.
Q - Are your apartments serviced regularly?
Short term stays of less than 2 weeks get a daily service and those over 14 days get a weekly service.
Q - Can I change my booking?
Yes subject to availability and our Terms and Conditions
Q - Will my credit card be secure when booking through your website?
Yes - Booking directly through our website is 100% secure. We use a 3rd party agent to manage our booking system and they use the most up to date encrypted tools available. You can also book and pay directly from your bank account.
Q - What do I need to bring when I stay?
Personal items only – everything else in the room is supplied, that is linen, towels, soap, shampoo, toilet paper, crockery, cutlery etc.
Q - Can I make a booking for another person using my credit card?
Yes you can but we will need a signed authorisation to be able to charge your Credit Card. If booking for a 3rd party it is best to call or email reception to get the Credit Card authority form to save issues on check-in when the guest does not have the CC.
Q - Can you store my luggage?
Yes, luggage storage is available within our secure luggage room short term.
Q - How far is the property from the airport?
Q Squared Serviced Apartments is located 21km from Tullamarine Airport which is Melbourne’s International Airport. You should factor between 30-40 minutes just in case there is traffic when travelling to the airport.
Q - How to get from the airport to Q Squared
A regular taxi will cost approximately $40, a maxi taxi for more than 4 passengers will cost approximately $60. Star Bus will be able to drop you off at our door for around $20 per person but will need to be booked in advance – www.starbus.net.au. Public transport will require you to get the Skybus – www.skybus.com.au, into the city then a tram from the city to out motel, tram number 57 on Elizabeth Street and stop number 10.
Q - Are your apartments secure?
The building is secure with key cards required to access the building. The building common areas are monitored by CCTV security footage.
Q - What method of payment do you accept?
We accept Australian currency cash, Visa Card, MasterCard, Amex and Eftpos. Visa & Mastercard are subject to 1.5% surcharge and Amex is subject to a 3% surcharge.
What is your cancellation policy?
48hours’ notice is required for cancellations.
Are sightseeing and activities available?
There are a range of sightseeing tours available in Melbourne. Brochures are available from reception and our staff can book them for you.
How much do baby cots cost?
Our cots are suitable for infants under 12 months old and are at no extra cost.
Q - Is it difficult to book a taxi from Q Squared?
No, the receptionist has a direct line to the taxi company.